Stanbic Bank Ghana has held an engagement session with its investor services clients in order to create a cordial networking environment for clients, while offering its tailor-made value propositions.
The event, which targeted to accept feedback from clients, was held at the Mövenpick Ambassador Hotel in Accra.
Speaking at the event, Head of Investor Services at Stanbic Bank, William Sowah, said: while the bank commits to providing solutions to clients in its day-to-day activities, it is important to note that, platforms such as this also equip the bank with the necessary feedback which in turn leads to the development of innovative products suited to the needs of our valued client.
“We want to embark on a growth trajectory together with our clients. Such engagements offer us insights into the full value chain of our clients businesses to enable us provide the right channels and platforms to grow their businesses,” Mr. Sowah said.
He added “We have in the past received clients’ feedback both electronically and on paper, which was quite limited. This time we have chosen to have a face time with our clients in a friendlier environment to hear them and to position our bank to support their growth aspirations.”
The event saw a number of clients comprising trustees of pension funds, fund managers, mutual fund managers, pension administrators, and life insurance clients; as they shared their concerns and expectations with the bank.
Some trustees of pension funds also commended the bank for their prompt response and good customer service.
In its bid to promote paperless transactions, customers’ knowledge and feedback were sought on the use of the bank’s various channels like Business Online (BOL), Investor Services Online and other collection platforms like Payplus, Direct Debit and Mobile Money.
Mr. Sowah stated that “The session has been worthwhile. Feedback from our clients have been positive and thought-provoking for us. We are equipped with useful information to enable us enhance existing systems and further develop solutions that are mutually beneficial. We will continue to provide the relevant support for the growth of our clients’ businesses”.
The Stanbic’s Investor Services provides custody for the securities and cash of their clients, and settles all securities related transactions on behalf of their clients. It’s also a part of the Standard Bank Transactional Products and Services (TPS) offering to address the needs of the institutional funds in the capital market.
Mr. Sowah further promised more such engagements in the future to stay connected to its clients and to constantly improve service delivery.
Mr. Sowah was certain that with the right market infrastructure, enabling regulatory and Tax framework that is fit for purpose, as well as domestic investor participation, the outlook for the Ghana capital market will remain positive.
“Financial markets are beginning to play an essential role for long-term economic stability on the continent, by addressing the need to channel existing resources into productive investments. The development of savings, insurance and pension schemes in most African countries, investing in local and regional bonds and equities, will accelerate this process,” he explained.
By Evans Obiri Appiah