Gold Coast Fund Management (GCFM) last week kept its promise by making disbursements to its cherished customers.
In its commitment to deliver regular disbursements to its customers on a quarterly basis, the company was on course to continue to meet the needs of more customers in the coming weeks.
GGFM prior to March this year has disbursed GHS60 million to its customers.
A statement signed by the General Manager, Investor Relations and External Affairs, Benjamin Afreh, and issued to the media yesterday said, their priorities for this month and going forward “are clear and should be noted by all”.
This, the statement said, included; “clearing arrears from 2018, money due to those whose requests for redemptions and interest were processed and approved; and payments due for emergencies and to pensioners.
“Payments will be made from the domicile branches throughout the country and not from our Head Office. We wish to emphasise the point that GCFM has made viable investments that are still running in the form of placements with other financial institutions, commercial paper held by a variety of private sector entities and contractors with valid government agency infrastructure projects,” it said.
According to the statement, the value of these assets exceeded the related liabilities.
However, the statement added that, “we must keep these investments running to be able to derive the values needed to meet the needs of our customers. We must now forcefully make the point that some companies, individuals and institutions think that we will continue to suffer in silence and lose credibility with our customers. They are wrong”.
“We must meet the needs of our customers,” the statement stressed.
Management of the fund said, beginning this week, “we are moving to a different level to collect money from the investments we have made. As our investments produce cash, we will continue to meet requests from customers.”
Continuing, it noted that; “some customers have resorted to contacting directly the founder of GCFM, Dr. Papa Kwesi Nduom, with their frustrations. With all due respect, Dr. Nduom comes back to us the management to respond to them. We wish to give all customers equal treatment.”
The statement, therefore, called on customers to use the approved, normal channels, and “we promise to provide prompt responses. We wish to repeat that we have organised ourselves better to answer questions and deal with all concerns.”
According to the statement, GCFM has arranged for incoming phone calls to be answered by customer service representatives seated at a call centre located in Accra.
Representatives, it said, can be reached by phone or WhatsApp during normal business hours using the following numbers: Phone: +233 (0) 302 211411 +233 (0) 302 211410 Whatsapp: +233 (0) 505 383028 2, and Email correspondence and case management
“We have acquired and deployed customer service software to ensure that all incoming emails to the company are responded to on a timely basis. Customers are advised to email the company with general questions using email@example.com.
“Customers who have questions or decisions regarding the migration of their investments can email us at firstname.lastname@example.org. With these arrangements in place, there is no need for our customers to incur expenses to travel and come physically to get answers to their questions or seek information about their investments”, it said.
Story: Kofi OWUSU TAWIAH
Writer’s email: email@example.com