The last two days (Monday, Sept., 24, and Tuesday, Sept., 25, 2018) have been very frustrating for hundreds of AirtelTigo mainly in Accra who could not make calls, top up credit or use data bundles.
Following the development, hundreds of livid AirtelTigo subscribers yesterday stormed various Accra offices of the company to have their problems addressed.
The situation, Today discovered, created chaos, besides very long and winding queues at many of the AirtelTigo offices in the national capital.
The queues were long that some extended outside the offices of the company as some of the customers had to bear the brunt of the scorching sun.
Probing into the matter, the paper learnt that the problem was as a result of network failure, which situation left many subscribers in the dark.
At the Lapaz AirtelTigo office, many of the subscribers who were very livid hurled barrage of insults on the staff, lashing out at them for what they described as “poor customer service.”
Some did not hide their intention to join other networks.
“We will move to more reliably and efficient networks,” some of the aggrieved subscribers at the Lapaz office of AirtelTigo angrily voiced out.
Others could not fathom why the telecommunication company could not even send them text messages to inform them of any technical challenges/hitches.
According to them, the situation was bad to the extent that they are unable to access the internet and also use the mobile money service.
For Tigo customers in particular, when a different network calls them, the response they get is: The AirtelTigo line is switched off.”
The situation was not different at the AirtelTigo office at the Nima Junction.
Here, our reported spotted a very long queue with many others standing outside the office.
Some customers who had already been attended to with new sim cards told our reporter that they did not even know when their sims would be operational.
“When we reported our problems we were only given new sims and told that we will receive calls from the company,” some of the customers told Today.
AirtelTigo commences network upgrade in Western, Central and Greater Accra Regions
Meanwhile, the company in a release signed by its Corporate Executive, Michael Bruce Sarpong, and issued in Accra yesterday, indicated that it has commenced preparatory work towards the network integration and upgrade in the Western, Central and Greater Accra Regions, which will be completed in October 2018.
This, the statement explained, follows similar consolidation exercises undertaken by AirtelTigo in the Northern, Upper East, Upper West, Brong Ahafo, Ashanti, Eastern and Volta Regions.
“The Network integration and upgrade is aimed at offering an enhanced customer experience by providing superior voice quality, faster internet speed and wider coverage.
Customers who experience challenges during the period should please contact our Customer Service by calling any of the following numbers; 100, 0277551000 or 0260000100. Alternatively, our customers can engage us on our social media platforms, Facebook, Instagram and Twitter @AirtelTigoGhana for assistance. Our sales team in AirtelTigo shops is also available to assist customers.
The Chief Executive Officer of AirtelTigo, Mrs Mitwa Kaemba Ng’ambi, said she was eagerly looking forward to the successful completion of the network upgrade to enable customers enjoy the full benefits. “Our customers in Western, Central and Greater Accra regions will soon experience the enhanced network service of one big AirtelTigo family. We remain sincerely grateful for your cooperation during the period,” she added.
Story: Bernard Kofi OBENG